- Can I cancel my order?
All sales are final.
- When will I receive my order?
Please allow 7-14 business days for your order to arrive after your SHIPPING confirmation e-mail! During a pre-order period it will generally take 7-28 business days to receive the shipping e-mail, and for in-stock orders it can take 2-7 business days to receive the shipping e-mail!
(PANDEMIC UPDATE: Pre-orders can sometimes take upwards of 30 days! I do apologize for this, but as print shops are short staffed wait times can be longer. Please always feel free to email in to check on your order status, and keep an eye out on my Instagram page to learn of any new updates on statuses! The USPS is also experiencing slowdowns due to budget cuts, so it's best practice to order with tracking when possible! I do offer free domestic shipping up to $6.50 with the code "STAYSAFE" so please feel free to use this code to save on the upgrade to tracked shipping!)
- I ordered internationally, do I need to pay customs fees?
Depending on your country, you may need to pay customs or taxes applicable to your order. White Lie LLC operates out of the USA and is NOT liable for any additional fees/taxes incurred by shipping to a foreign country.
- Why can't you ship new release items right away?
New release items are generally pre-order, and get produced based on demand! You can figure out which products are pre-order if the product has *Pre-Order* or *Pre-Order Re-Stock* in the product title! The process after taking count of items to get printed is not a simple one, and requires utmost attention to detail. Stickers get printed on high quality vinyl, laminated with a high quality UV protected laminate (this part creates the "finish", matte, gloss, sparkle, etc) and cut by hand (slaps) and cut by machine (kiss-cuts) to size. This takes a lengthy amount of time, and generally either an outsourced team or myself do all the work! During the COVID-19 pandemic, some parts of the production process are slowed down to short staffing due to social distancing guidelines limiting small businesses! I appreciate your patience during this difficult time!
- What do I do if my order hasn't shown up in over 2 weeks since the shipping confirmation e-mail?
Unfortunately, orders do sometimes get lost. Completely lost orders are very rare! Sometimes they get lost in USPS' system for a time, and eventually turn up, but in 80-90% of cases, they get lost for good. If it has been 2 weeks since you placed your order (Domestic USA only, 4 weeks International), and you haven't received it yet, please contact me and I will assist you! (Be sure to include your order number!)
- How do I avoid having to wait too long for my order, and being kept in the dark? (I ordered non-tracked)
In most cases, purchasing tracking at checkout is the best idea! You will be able to track your order from the time it enters USPS' system to the time when it is delivered to you! (NOTE; This does NOT expedite the production process of a new release) It is about an additional $3 over the base shipping price ($1.50 domestic). (Base shipping cost is for the cost of time spent packing, label, stamp label, postage cost and envelope cost) Generally, tracked orders get delivered much faster than non-tracked as well!
- What's the best way to get a hold of you? I have a question about [X]!
If you have any questions about your order that you just placed/placed in the past, or just a general question, please view the "CONTACT" tab on the website or email me directly at firstname.lastname@example.org
Questions about orders require an order number. If you e-mail me without an order number, I will ask you for it, so please include it in the first e-mail to be assisted as quickly as possible!
I will be updating this page soon with more frequently asked questions!
Thank you so much for reading this far! WHITE LIE is a solo person brand, and without all of you, none of this would be possible! Thank you so much for your continued support and I hope you enjoy the content I make available to you all!